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How to Order Supplies through ODP

This will walk you through the process of how to order supplies through ODP

Scope: Applies to Customer Command Center agents completing supply orders. 

Revised 4.21.26

Login URL: https://www.odpbusiness.com/home.do

  • Log into ODP Business Solutions using your Login Name and Password.
  • This will lead you to the Bulletin Board (Homepage) within ODP

Creating a New Order

  1. Select the “Deliver to:” button in the upper right corner of the screen to change the ship-to location for your order.
    1. Scroll down on the “Ship To” page to the search field and change the Search By to “ID”.
    2. Input the Customer Code (ex. C1000101) and if nothing comes up, search by the old Customer Number (ex. EAST5356).
    3. Select the ship-to address for the customer ordering and you will be navigated to your profile page.
  2. At the top of the screen, select the button for “Shopping Lists” at the top center.
    1. This will take you to the “My Shopping Lists” page where you can either create a new list, or search in the created lists.
    2. In the search bar, search by either the Customer Code or the old Customer Number.
    3. Once you locate the correct Shopping List, click on the name and it will bring you to the custom list that has been created by the Supplies Department.
    4. From here, select the items and quantities needed and add them to your cart.
  3. Once all the items are added to your cart, select on the Cart icon at the top right of the screen and then select the yellow “Checkout” button.
  4. You will then be directed to the “Checkout” page.
    1. Verify the correct delivery information present in the upper right corner.
    2. Scroll down to the “Contact” information and change the name & phone number to reflect the onsite contact or provider ordering the items.
    3. Add the custom OpenWorks PO# created for this order to the “PO Number” field.
    4. Scroll to the bottom of the page and select the blue “Place Order” button in the bottom right of the screen.

Approving a Customer/Provider Placed Order

  1. On the very left of the top task bar, there will be a button that reads “Orders” with a yellow signifier on it. If there is an order to approve, this will read 1 (if not, this signifier will have a 0).
  2. Once selecting the “Orders” button, you will be brought to 2 lists – All Orders and Pending Approval. Pending Approval will also have a signifier if an order needs to be approved. Select on the Pending Approval
  3. Select the order number that needs approval.
  4. Under the order information, there will be a button 4 buttons located in the top right corner – Workflow Details, Modify Order, Cancel Order & Print. Select the button to “Modify Order”.
  5. Replace the existing number in the “PO Number” field on the order with the custom OpenWorks PO# created for this order.
  6. Confirm the Contact information is correct and should reflect the user that placed the order.
  7. Scroll to the bottom of the page and select the blue “Place Order” button in the bottom right of the screen.